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NOW HIRING: Join the Essco Team as a Field Service/Onsite Calibration Tech. Apply Today.

Customer Service Specialist – Full-time or Part-time

Statement of Employment Relationship

What we want you to do and what you need in order to do it.

Our Mission is to provide customer satisfaction by maintaining an environment dedicated to quality, capability, and timeliness. The position requires the use of your education and experience to help accomplish our Corporate Mission and grow our business.

Our Culture is designed to foster team skills as well as individual skills. Each employee will be evaluated on his/her contribution to the team as well as his/her individual contribution toward attaining corporate goals. Training in both technical and general business knowledge will be provided for as long as you work for our team.

We expect you to maintain a separation between personal and business responsibilities to allow for proper focus on the task at hand. A well-developed work ethic and task orientation will ensure quality service and timely delivery to our customers.

Our management structure is relatively flat, and our style is relaxed and open. New ideas and cross-functional thinking are encouraged, and most importantly, management will listen. We provide the tools to support our expectations and promote team and individual success. Metrics are used to ensure corporate goals are met and customer satisfaction is guaranteed.

We have an opening for a full-time or part-time Customer Service Specialist in our Chelmsford, MA laboratory. This position requires a positive, self-motivated individual to provide support and direction in our NVLAP-accredited commercial lab.

Essco is a growing company with an opportunity to advance your career working in a strong team environment. The successful candidate will be self-motivated, organized, and collaborative.

Primary Objectives:

  • Respond to customer queries in a timely and accurate manner via phone or email.

  • Identify customer needs and help customers with their calibration needs.

  • Properly document data and results using Essco and customer policies and procedures.

Requirements

Skills/Abilities:

  • Great interdepartmental communication skills and documentation skills are required.

  • Time management skills

  • Problem-solving and reasoning skills are required.

  • Demonstrated ability to prioritize and accomplish goals while working across departments is essential.

  • Familiarity with MS Office suite and understanding of enterprise software applications.

Education and Experience

  • High School Diploma required. AS degree w/5+ years of Customer Service Specialist experience preferred.

  • Practical Software experience is required.

  • Familiarity with the calibration industry is a plus.

Physical Demands:

  • Communicate effectively.

  • Use hands and fingers to handle or feel and to manipulate keys on a keyboard.

  • Reach with arms and hands.

  • Moderate lifting up to 25 lbs. occasionally.

  • Vision abilities required in this job include close vision, which requires focusing one's eyes on a nearby object for prolonged periods of time.

Work Environment:

  • Professional office environment.

  • Routinely use office equipment, including computers, copiers, and phones.

  • The noise level is usually quiet to moderate.