2nd Shift Calibration Lab Team Lead
Statement of Employment Relationship
What we want you to do and what you need in order to do it.
Our Mission is to provide customer satisfaction by maintaining an environment dedicated to quality, capability, and timeliness. The position requires the use of your education and experience to help accomplish our Corporate Mission and grow our business.
Our Culture is designed to foster team skills as well as individual skills. Each employee will be evaluated on his/her contribution to the team as well as his/her individual contribution toward attaining corporate goals. Training in both technical and general business knowledge will be provided for as long as you work for our team.
We expect you to maintain a separation between personal and business responsibilities to allow for proper focus on the task at hand. A well-developed work ethic and task orientation will ensure quality service and timely delivery to our customers.
Our management structure is relatively flat, and our style is relaxed and open. New ideas and cross-functional thinking are encouraged, and most importantly, management will listen. We provide the tools to support our expectations and promote team and individual success. Metrics are used to ensure corporate goals are met, and customer satisfaction is guaranteed.
We have an opening for a full time Mechanical Lab Calibration Team Leader position serving New England from our Chelmsford, MA laboratory. This position oversees a team of skilled calibration professionals performing electrical and mechanical calibrations.
Essco is a growing company with an opportunity to advance your career working in a strong team environment. The successful candidate will be self-motivated, organized, and collaborative.
This position offers a competitive salary, a comprehensive benefits package and excellent work life balance.
Primary Objectives
Direct Leadership:
As a member of company leadership, support Company directives and decisions.
Schedule work for the team per the Laboratory Manager’s direction and customer requirements.
Provide leadership to the technicians.
Work with other Team Leaders to ensure expedited work is assigned and completed.
Participate in daily production meeting.
Work with Laboratory Manager to level workflow through cross-utilization of technicians.
Coordinate workflow between shifts.
Remain familiar with Company policies and procedures and advise the Laboratory Manager of any concerns or policy infractions.
Actively participate in company meetings.
Recommend training programs, schedule training and cross training, and maintain training records.
Work with the Laboratory Manager to conduct team member performance reviews.
Take a proactive role in supporting the Team and providing customer support while maintaining the highest level of integrity.
Invest in personal development to upgrade knowledge through networking, workshops, seminars and books.
Working knowledge of ISO/IEC 17025, ISO 9001, and ANSI/NCSL Z540-1 requirements.
Approve and facilitate expedited services for the team.
Equipment Calibration / Technician Support:
Willingness to learn new calibration techniques and expand calibration knowledge.
Ensure technicians follow all safety policies and practices.
Support customer inquiries.
Coordinate equipment needs with Onsite team.
Process subcontracted services and repairs as needed.
Report IndySoft problems to the IT team.
Place requisitions for supplies (nitrogen, batteries, etc....).
Perform calibrations on both customer and Essco equipment.
Ensure timely calibrations of Essco standards.
Provide team members with technical assistance and advice.
Work to understand internal/external customer needs and requirements through effective communication and develop relationships through excellent customer service.
Calibration Quality Assurance:
Work with Management to recommend expanded capabilities and instrumentation requirements and suggest changes in techniques and processes that will improve productivity, performance, quality, and cost effectiveness.
Perform outgoing inspection on completed work.
Perform other related duties as assigned.
Requirements
Skills/Abilities:
Critical thinking and problem-solving skills with the ability to collect and analyze data, define problems, establish facts, find flaws, draw valid conclusions, and pose solutions to complex calibration and metrology issues.
The ability to interpret an extensive variety of technical instructions in mathematical and diagram forms.
Deal with abstract and concrete variables.
High-level problem solving and reasoning skills required.
Experience with physical and chemical processes and complex analytical equipment a plus.
Effective oral and written communication.
Excellent organizational skills and the demonstrated ability to prioritize and accomplish goals while working across departments is essential.
Excellent interpersonal skills such as active listening, teamwork, dependability, motivation, flexibility, patience and empathy.
Evidence of the practice of a high level of confidentiality.
Work according to deadlines while continuing to meet standards.
Experience using enterprise software such as IndySoft, Met/Cal a plus.
Excellent computer skills in a Microsoft Windows environment. Excel, SharePoint, and Teams experience and understanding of software applications is preferred.
Education and Experience
BS degree with 3+ years of leadership experience, AS degree with 5+ years of leadership experience, or 10+ years of calibration experience are preferred.
Experience working in an ISO 17025 and/or ANSI Z540 accredited environment is preferred.
Familiarity with requirements of Calibration accreditation bodies (A2LA, NVLAP, and ILAC-MRA) preferred.
Physical Demands:
Required to walk, climb or balance
Regularly lift and/or move up to 85 pounds
Work Environment:
Professional lab environment.
Exposure to moving mechanical parts, pressurized cylinders, chemicals, and high voltage power.
Routinely use office equipment, including computers, copiers, and phones.
Noise level is usually quiet to moderate.
Essco offers an outstanding benefits & compensation package, including medical, dental, vision, life, 401(k) with match, long and short-term disability, paid time off, and tuition reimbursement, along with the opportunity to truly be part of a team environment. Please visit our website at www.esscolab.com for more information.
Schedule:
8-hour shift
Monday to Friday
Overtime and weekends as needed
Supplemental pay types:
Bonus opportunities
Work Location: In person